FAQ

1. Stay At Home and Stock Up On Your RELX Products | RELX

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The various methods to shop and stock up on all our RELX devices and RELX Pods is introduced in this video. You can visit our website to buy all your RELX products! Also, to find a RELX store nearby, you can use our Store Locator tool on our website.

 

2. How to Save Money on Your RELX Order: All the details on promos, discounts and current offers! | RELX

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If you are looking for the cheapest RELX price, this video will introduce more tips on how you can potentially save money on your next RELX order. RELX Club provides exciting promotions and activities. Also, by using the RELX Store Locator tool you can find the store’s current promo details too. Additionally, by following us on social media you have more chances to save money on your orders and win prizes from RELX!

3. All the details about charging your RELX devices – Flashing Lights, Notifications and Tips for Charging | RELX

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This video answers all RELX charging related questions. Our Infinity and Essential are fully charged in 45 to 60 minutes. Each device is equipped to display flashing lights for different notifications. Also, if you join our RELX Club, you can get an extra 6 months warranty.

4. Can I Refill RELX Pods? How To Know If My Pods Are Authentic? | RELX

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This video explains why we don’t suggest you to refill your RELX Pods. There are also many risks may be leaded by refilling pods. In addition, we introduce you the approaches to verify your RELX Pods.

5. 3 tips for RELXers – About Leaking, Dry Throat & Device Maintenance | RELX

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This video gives all RELXers three tips. The first one is about how to avoid leaking pods; The second one is about how to maintain your RELX Pods. The third one is about the suggestion when your throat feels dry.

6. Bursting Myths About Vapes – Evidence with Science | RELX

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Many Relxers concern about “nicotine cause cancer”. This video provides many science materials to bust these myths.

7. Which RELX Device Color Looks Best – Real Hands-on Shots | RELX

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Many RELXers are curious about “How many colors does RELX have?” In this video, we will show all our current 15 RELX Devices colors for both RELX Infinity and Essential!

8. Unboxing Your RELX Infinity | RELX

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This video is going to walk you through unboxing your new RELX Infinity and getting everything ready for your Super Smooth experience. As a beginners’ guide, you can know more about our RELX!

9. The Best RELX Pods Flavors You Should Try | RELX

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There are many flavors for all RELX Pods for Infinity and Essential. This video will describe each flavor and give you some suggestions according to various preferences.

10. How to Choose Between a RELX Classic, RELX Infinity and RELX Essential | RELX

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A lot of RELXers asked us “What’s the difference between RELX Classic, RELX Infinity & RELX Essential?” This video will introduce much knowledge about RELX all three devices.

The RELX product is for existing adult smokers and vapers only. It contains nicotine that is an addictive chemical and isn’t recommended for people who are allergic to alcohols, cardiac patients, hypertensive patients, patients with respiratory diseases, pregnant women and lactating women.

Status	Remaining Power	LED Notification
Charging Case – Input	0 – 99%	Charging Case’s white LED flashes slowly
	100%	Charging Case’s white LED turns on
Charging Case – Output	25% – 100%	Charging Case’s white LED turns on
	0 – 25%	Charging Case’s white LED flashes slowly
Device – Input	0 – 99%	Device’s white LED flashes slowly
	100%	Device’s white LED turns on before flashing 3 times and fading out

The Charging Case Mini (1000 ma) will be recharged in 60 – 90 minutes.

The Charging Case Max (1500 ma) will be recharged in 90 -120 minutes.

RELX devices (Infinity, Essential and Classic) are made of aluminum alloy with high strength and endurance. The shell material of cartridge is PCTG produced by Eastman in the US, which is mostly used to make aviation cups, milk bottles, etc. It is resistant to high temperature and will not release harmful substances, thus you can use it without any worries.

RELX adopts a soft lithium battery with a capacity of 350mA and a charging time of about 1h. For a person who smokes one pack of cigarettes a day, it can last for a whole day, 250-300 puffs approximately.

Kind Reminder: In order to protect your own safety and the device quality, please do not use it while charging.

During Standing: when the device device is not used, the indicator will be off;

Low Battery: when the power is less than 10%, the indicator will flash 10 times;

During Charging: The indicator will stay on, and after it is fully charged, it will be off;

The indicating light flashes 3 times:

1. Inhale protection: This protection mechanism is to protect the user from irritation caused by heavy inhale, the mod will initiate the protection mechanism.
2. Overcharged protection: This protection mechanism is to protect itself when the charging cable is unplugged with too much strength after it is fully charged or unplugged frequently, and the indicator will flash 3 times.

The kit for beginners includes Classic device with color optional, a peppermint RELXPod, a USB charging cable and a booklet.

All RELX devices are not waterproof.

Our pods contain 18mg/ml nicotine.

RELX Alpha and Classic have their own advantages. Because the design concept and structure of the two products are different, Alphapods and REXLPods cannot be shared.

The shelf life of the pod is 1 year only when it is stored correctly and unopened. We recommend to finish the product 15 days after opening.
For RELX Pod Pro for Infinity/Essential, the shelf life is up to 18 months when stored unopened in a cool and dry place.

We provide you with utmost customer service, please send your questions over

1> Live chat online (7/24 online support)

2> Email via support@relxintl.com (work hour: 9am – 7pm HKT)